At RAMPAL LATOUR, we attach particular importance to your personal data, because if you entrust it to us, we must take the greatest care of it and above all explain to you transparently how we collect and use it.
This Privacy Policy applies to you, as an internet user or customer, who accesses the website www.rampal-latour.fr
The purpose of this document is to inform you about how your personal data may be collected and processed by RAMPAL LATOUR.
What is personal data?
" Personal data " is any information about you that allows you to be identified directly or indirectly. Your first and last name or a photo, for example, can be used to identify you directly. Your email address can be used to identify you indirectly.
What is a treatment?
The word " processing " means any operation or set of operations performed on personal data, regardless of the method used ( collection, recording, organization, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction ...).
Respect for your privacy and personal data is a priority for us and we are committed to processing your data in strict compliance with the French Data Protection Act of 6 January 1978 ( hereinafter "French Data Protection Act" ) as amended and the General Data Protection Regulation (EU) of 27 April 2016 ( hereinafter "GDPR" ).
In any event, we commit to respecting the following two essential principles:
- You remain in control of your personal data;
- Your data is processed in a transparent, confidential and secure manner.
How do we collect your data?
All personal data concerning you is collected directly from you, either when you place an order on the Site or during interactions with our services. Furthermore, data relating to your browsing activity on the Site may be used to understand your needs and interests and to tailor our marketing and advertising offers accordingly.
Why and on what grounds does Rampal Latour process your data?
Ensure the proper functioning of the community platform
Legal basis: our legitimate interest in ensuring the best service.
In order to identify you, interact with you, engage the community and reward you for your contributions on the Rampal Latour Ambassadors Platform.
Your various data may be collected by RAMPAL LATOUR for the following purposes:
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Managing and tracking your contracts, orders, deliveries, and invoices
Legal basis: Contractual; the processing is necessary for the performance of a contract or pre-contractual measures.
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Responding to your requests for information about our products or our delivery conditions
Legal basis: Your consent
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Send you our newsletter
Legal basis: Your consent
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We offer you commercial deals
Legal basis: Your consent
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Managing and responding to your requests to exercise your " Data Protection " rights
Legal basis: Legal obligation ( GDPR and French Data Protection Act )
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To ensure the proper functioning and continuous improvement of our Site and its features
Legal basis: Our legitimate interest in ensuring the best level of site operation and quality, particularly through visitor statistics; your consent when required.
RAMPAL LATOUR will also be authorized to use this data for the purpose of fulfilling a legal or regulatory obligation.
In any event, and for each defined purpose, RAMPAL LATOUR will use all means at its disposal to ensure the security and confidentiality of the personal data entrusted to it, in compliance with applicable laws and regulations.
What data is being processed?
To ensure the proper functioning of the community platform,
- Name, surname
- E-mail address
- Pseudonym
- Postal address for delivery (optional)
- Date of birth (optional)
- Social media (optional)
- Profile picture (optional)
The mandatory or optional nature of the personal data requested and the possible consequences of failing to respond to you are specified during their collection(s).
You can find details of the personal data we may hold about you below:
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For managing and tracking your contracts, orders, deliveries and invoices |
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To answer your requests for information about our products or our delivery conditions |
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To send you our newsletter |
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For sending commercial offers |
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For the management and processing of your requests to exercise your "Data Protection" rights |
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To ensure the proper functioning and continuous improvement of our Site and its features |
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Who are the recipients of your data?
Within the limits of their respective responsibilities and for the purposes outlined above, the main people who are likely to have access to your data are as follows:
- Authorised staff from the various departments of RAMPAL LATOUR (administrative, accounting, marketing, sales, logistics and IT services);
- The companies responsible for managing the Site;
- Companies responsible for transporting the Products;
- Authorised personnel of our subcontractors (if any subcontractors exist) such as banking partners;
- Where appropriate, the relevant jurisdictions, mediators, accountants, auditors, lawyers, bailiffs, debt collection agencies, police or gendarmerie authorities in case of theft or judicial requisition, assistance;
- Third parties may place cookies on your devices (computers, tablets, mobile phones, etc.) when you consent to it.
Your data is not communicated, exchanged, sold or rented to any person other than those mentioned above.
More details on the list of our service providers:
Our banking partners:
PAYPAL
PAYBOX
AMAZON PAY
Our transport partners:
COLISSIMO (LA POSTE group)
DPD
How long will your data be kept?
To ensure the proper functioning of the community platform: duration of the service or 3 years from the day of your last contact on the Rampal Latour Ambassadors community.
We retain your data only for as long as necessary for the purposes described above, and summarized in the table below:
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For managing and tracking your contracts, orders, deliveries and invoices |
For the entire duration of the relationship and for 3 years from the end of the business relationship. |
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To answer your requests for information about our products or our delivery conditions |
3 years from the end of the business relationship or 3 years from the date of your last contact with RAMPAL LATOUR |
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To send you our newsletter |
3 years from the end of the business relationship or 3 years from the date of your last contact with RAMPAL LATOUR |
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To send commercial offers for our services and those of our partners |
3 years from the end of the business relationship or 3 years from the date of your last contact with RAMPAL LATOUR |
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For the management and processing of your requests to exercise your "Data Protection" rights |
1 year in the event of exercising the right of access or rectification 3 years in the event of exercising the right to object |
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To ensure the proper functioning and continuous improvement of our Site and its features |
13 months. After this period, raw traffic data associated with an identifier is either deleted or anonymized. |
What are your rights?
In accordance with the French Data Protection Act and the GDPR, you have the following rights:
- Right of access ( Article 15 GDPR ), right to rectification ( Article 16 GDPR ), right to update, right to complete your data ( learn more )
- Right to restrict or erase your personal data ( Article 17 GDPR ), when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, disclosure or storage is prohibited ( learn more )
- Right to withdraw your consent at any time ( Article 13-2c GDPR )
- Right to restrict the processing of your data ( Article 18 GDPR )
- Right to object to the processing of your data ( Article 21 GDPR ) ( learn more )
- Right to data portability for the data you have provided to us, where your data is subject to automated processing based on your consent or on a contract ( Article 20 GDPR )
- Right to define the fate of your data after your death and to choose whether or not we communicate your data to a third party that you have previously designated ( learn more ).
In the event of your death and in the absence of instructions from you, we undertake to destroy your data, unless its retention proves necessary for evidentiary purposes or to meet a legal obligation.
These rights can be exercised by simply sending an email to serviceclients@rampal-latour.fr or by mail to Rampal Latour – CUSTOMER SERVICE – 71 rue Félix Pyat – 13300 SALON DE PROVENCE.
Finally, you can also lodge a complaint with the supervisory authorities, in particular the CNIL ( https://www.cnil.fr/fr/plaintes ).
What about login data and cookies?
RAMPAL LATOUR uses connection data (date, time, Internet address, visitor's computer protocol, page viewed) and cookies (small files stored on your computer) on its Site to identify you, remember your visits, and benefit from audience measurements and statistics for the Site, particularly relating to pages viewed.
You can consent, refuse or choose the type of cookies you accept being placed on your computer devices.
To learn more about cookies (how to manage them, delete them, identify them), you can consult the CNIL website.
Is your data transferred outside the European Union?
As a matter of principle, RAMPAL LATOUR processes your data within the European Union.
However, given the nature of its business, and subject to informing you beforehand, RAMPAL LATOUR may need to transfer your data outside the European Union. In this case, RAMPAL LATOUR will inform you of the measures taken to control this transfer and ensure its compliance.
What security measures are in place to protect your data?
RAMPAL LATOUR and its potential subcontractors undertake to implement all technical and organizational measures to ensure the security of our processing of personal data and the confidentiality of your data, in accordance with the French Data Protection Act and the GDPR.
In this respect, RAMPAL LATOUR takes the necessary precautions, in view of the nature of your data and the risks presented by our processing, to preserve the security of the data and, in particular, to prevent it from being distorted, damaged, or from being accessed by unauthorized third parties (physical protection of premises, authentication process of our customers with personal and secure access via confidential identifiers and passwords, logging of connections, encryption of certain data, etc.).
