GTC - Rampal Latour

Preamble

These General Terms and Conditions of Sale (hereinafter " General Terms and Conditions of Sale " or " GTC "), accessible on the website rampal-latour.fr (hereinafter " Site "), apply, without restriction or reservation, to all relations between any natural person of at least 18 years of age acting for purposes that do not fall within the scope of their commercial, industrial, craft, professional or agricultural activity ( hereinafter the " Customer " ) who wishes to purchase the products offered for sale on the Site and the company RAMPAL PATOU, SARL with a capital of 1,500,000 euros, registered with the Trade and Companies Register of Salon de Provence under number 453 810 756, with intra-community VAT number FR32453810756 and IDU number FR211396_01EHTN, located at 201 Impasse Gaspard Monge – 13300 Salon de Provence, Tel: 09.70.71.60.94; Fax: 04.90.56.52.18, e-mail: bel@rampal-latour.fr (hereinafter “ RAMPAL LATOUR ”).

The main purpose of these General Terms and Conditions is to govern the conditions of sale of products offered by RAMPAL LATOUR (hereinafter " Product(s) ") and ordered from RAMPAL LATOUR via the Site.

These terms and conditions can be printed and saved by the Customer. Consequently, by ordering a Product offered for sale on the website rampal-latour.fr, the Customer fully and unreservedly accepts these General Terms and Conditions of Sale, which the Customer acknowledges having read prior to placing their order.

You have the option to register for free on the BLOCTEL telephone marketing opt-out list ( www.bloctel.gouv.fr ) so that you no longer receive telephone marketing calls from a professional with whom you do not have a current contractual relationship, in accordance with Law No. 2014-344 of March 17, 2014 relating to consumer affairs.

Any consumer has the option to register for free on this list on the website https://conso.bloctel.fr/index.php/inscription.php .

User Commitment – Acceptance of the General Terms and Conditions
Customer
Products
Prices
Product Availability
Online reviews
Delivery
Right of withdrawal
Payment
Evidence and archiving
Transfer of ownership
Customer service
Guarantees
Responsibility
Force majeure
Personal data
Modification of these general terms and conditions of sale
Validity of the general terms and conditions
Intellectual property
Jurisdiction and applicable law

Appendix 1 – Withdrawal Policy

1. User Commitment – Acceptance of the General Terms and Conditions of Sale

Any order placed via this Website implies immediate and unreserved acceptance of these General Terms and Conditions of Sale, as well as the pricing conditions which form an integral part thereof; when you place your order by clicking on the "confirm" button, you declare that you accept it.

These General Terms and Conditions of Sale detail the rights and obligations of Rampal Latour and its customers; they apply, without restriction or reservation, to all sales of products offered by Rampal Latour and concluded exclusively on the website rampal-latour.fr . This offer is reserved for individuals of legal age and with the legal capacity to enter into a contract, that is to say, natural persons not acting in any professional capacity.

RAMPAL LATOUR advises the Customer to read the Terms and Conditions of Sale with each new order, the latest version of said Terms and Conditions of Sale applying to any new order of Products.

The Customer is invited to read carefully, download, print these Terms and Conditions and keep a copy.

2. Client

Rampal Latour offers its products for sale on the website rampal-latour.fr to consumer customers who have the legal capacity to place an order. Rampal Latour is not obligated to verify the legal capacity of each customer.

Therefore, each Client guarantees that they qualify as a consumer as defined by French law and case law. As such, it is expressly stipulated that the Client is acting outside of any usual or commercial activity.

3. Products

3.1. Product Characteristics

The Products sold by RAMPAL LATOUR on the Site comply with current European Union and French regulations. The Products are described as accurately as possible in the materials made available to Customers.

The Customer agrees to read this information carefully before placing an order on the Site.

The photographs used to present the Products are not contractually binding.
The products offered for sale on this website at rampal-latour.fr constitute the Rampal Latour offer. Rampal Latour reserves the right to modify its collection and change the list and ranges of products at any time.

Rampal Latour reminds its Customers that Rampal Latour Products must be kept away from moisture, excessively high temperatures or excessive light and may be subject to an expiry date.

3.2. Ordering Procedure

After carefully reviewing all the essential characteristics of the Products sold by RAMPAL LATOUR and these Terms and Conditions, the Customer is invited to select and specify the Product(s) they wish to order (reference number, color, etc.) as well as the delivery method (delivery time, method, price, etc.) from among the available options, to provide all the information necessary to process their order (contact details, delivery address, etc.), and then to pay for their order using one of the available payment methods. For each purchase, the Customer is limited to a maximum of 6 items of the same reference. For Products with available options, these specific references will appear once the correct options have been selected.

A confirmation message summarizing the essential characteristics of his order and containing (or allowing him to download or print) the CGV is then sent to him (if not, the Customer is invited to contact RAMPAL LATOUR customer service.

RAMPAL LATOUR reserves the right to refuse any order provided that it can justify legitimate reasons, in particular when the quantities purchased are abnormally high for a consumer or in the event of a dispute concerning the payment of an order.

3.3. Billing

During the ordering process, the Customer will need to enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the Customer's order to be processed by RAMPAL LATOUR).

The Customer must clearly indicate all information relating to the delivery, in particular the exact delivery address and any access code to that address.

The customer must also specify the chosen payment method.

Neither the order form completed online by the Customer nor the order confirmation sent by the Seller to the Customer via email constitutes an invoice. Regardless of the ordering or payment method used, the Customer will receive the original invoice upon delivery of the Products, inside the package.

3.4. Order Date

The order date is the date on which RAMPAL LATOUR acknowledges receipt of the order online. The delivery times indicated on the Website only begin to run from this date.

4. Prices

For all Products, the Customer will find on the Site prices displayed in euros including all taxes.

These prices do not include shipping costs, which are charged in addition to the price of the Products purchased, according to the terms defined below and as indicated to the Customer before order confirmation. Prices include value-added tax applicable on the date of the order.

The selling price of the Products indicated in euros is that in effect at the time the order was placed.

The offers presented by Rampal Latour are valid as long as they are advertised on the Site.
Rampal Latour reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalogue on the day of the order will be the only one applicable to the Customer.

RAMPAL LATOUR may organize various promotional campaigns, including price reduction announcements or price comparisons. The reference price used by RAMPAL LATOUR will be specified in the announcement.

The prices shown are valid except in the case of gross error.

5. Product Availability

RAMPAL LATOUR undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the Parties have agreed otherwise.

Product unavailability is indicated on the Site, on the product description page. Customers may also be notified by RAMPAL LATOUR when a product is back in stock.

In any event, if the unavailability was not indicated at the time of the order, RAMPAL LATOUR undertakes to inform the Customer by email without delay if the Product is unavailable.

In the event that a Product is unavailable, RAMPAL LATOUR may offer an alternative Product of equivalent quality and price.

If the Customer decides to cancel his order for unavailable Products, he will obtain a refund of all sums paid for the unavailable Products no later than thirty (30) days from payment.

6. Online reviews

Every Customer has the opportunity to leave an online review or comment on the Site's Products.

Within 14 days of purchasing Products on the Site, the Customer will receive an email from RAMPAL LATOUR to express their opinion on their purchase experience.

This notice will be published and accessible on the Site's homepage.

In connection with the online review publication on the Site, RAMPAL LATOUR expressly undertakes to provide users with fair, clear, and transparent information regarding the methods of publication and processing of online reviews. In this respect, RAMPAL LATOUR specifically undertakes to display the date of the review and any updates thereto.

In this regard, it is specified that RAMPAL LATOUR moderates reviews under the following conditions:

In the event of control exercised on the opinions, RAMPAL LATOUR undertakes that the processing of personal data carried out in this context shall comply with law n°78-17 of 6 January 1978 relating to information technology, files and freedoms as amended and with the GDPR.

RAMPAL LATOUR provides no compensation in exchange for a customer submitting a review.

The maximum time allowed for publishing a notice is 3 days.

The maximum retention period for a review on the Site is X days.

Finally, RAMPAL LATOUR is implementing a free feature that allows any customer to report a problem with a review by sending an email to bel@rampal-latour.fr

Therefore, any Customer wishing to write to RAMPAL LATOUR about a particular comment will be invited to write to them at this address at bel@rampal-latour.fr providing the precise references of the opinion concerned.

In retrospect , and in the event of a relevant report, RAMPAL LATOUR undertakes to remove a review only to the extent that it:

Would not comply with these General Terms and Conditions of Sale;
Contains offensive, defamatory, racist or illegal content.

7 Delivery

7.1. Delivery location

Rampal Latour delivers Product parcels in metropolitan France (including Corsica), as well as in the countries of ZONE A (Europe) and Overseas ZONE 1.
The Products will be sent to the delivery address that the Customer indicated during the ordering process.

During the ordering process, RAMPAL LATOUR informs the Customer of the possible shipping times and methods for the Products purchased.

Delivery charges are inclusive of all taxes (TTC).

The Products will be packaged in accordance with current transport standards to ensure maximum protection for the Products during delivery.

7.2. Product Delivery Time

The maximum delivery time for France (zone 1) is 4 (four) working days from the order confirmation.

The maximum delivery time for countries in ZONE A is 5 working days from order confirmation.
These delivery times are calculated from the moment you place your order before 12:00, for an item in stock, and provided that you pay by credit card.

However, it is clearly stated that these deadlines are given for purely indicative purposes only and cannot be binding on RAMPAL LATOUR.

7.3. Product Delivery Terms

POST OFFICE: COLISSIMO WITHOUT SIGNATURE

Delivery costs depend on the weight of your package. The package weight cannot exceed 30 kg.

The recipient can track their package using the tracking number they receive by email or, failing that, through Customer Service.
The package is delivered directly to the mailbox at the delivery address.
If the mailbox is too small, the package will be delivered either to the recipient of the order or, failing that, at the discretion of the postal service, to any other person present at the address who agrees to accept it (a neighbor, a caretaker, or a concierge). In this case, the contact information for this person will be provided on a delivery notice left in the mailbox at the address indicated.
When the package could not be delivered according to the terms set out above, a notice of holding is left by La Poste in the recipient's mailbox indicating the contact details of the Post Office where the recipient can collect the package within 14 days.
If the recipient does not collect their package within the time frame specified by the postal service, it will be returned to our warehouse and the delivery charges will be billed to the customer. The products will either be refunded or reshipped.
In the event of a dispute relating to the delivery itself, the computer system (scanning) of La Poste will be considered valid unless the Customer provides evidence to the contrary.

POST OFFICE: COLISSIMO WITH SIGNATURE

The package must be handed directly to the recipient or to any person present at the address indicated and able to sign the notice.

If you are not home, a delivery notice will be left in your mailbox. The delivery person will attempt delivery again the next day. If you are still not home on the second attempt, you will need to collect the package from your nearest post office (signature required) within 14 days of the date on the delivery notice.

If the recipient does not collect their package within the time frame specified by the postal service, it will be returned to our warehouse and the delivery charges will be billed to the customer. The products will either be refunded or reshipped.
In the event of a dispute relating to the delivery itself, the computer system (scanning) of La Poste will be considered valid unless the Customer provides evidence to the contrary.

PICKUP POINTS

Free delivery is offered for all orders of €69 or more to mainland France and Belgium. DPD Pickup is available for France.

Delivery charges depend on the weight of your package. The package weight cannot exceed 20 kg. This rate applies to deliveries within mainland France only (including Corsica and Monaco).

The recipient can track their package using the package number they receive by email or, failing that, through Customer Service.

Once the package has been prepared by us, it will be delivered to the collection point within 48 hours, and the recipient will receive notifications by SMS or email. It must be collected within 10 business days.

If the recipient does not collect their package within the specified timeframe, it will be returned to our warehouse and the delivery charges will be billed to the customer. The products will either be refunded or reshipped.
In the event of a dispute relating to the delivery itself, DPD's computer system (scanning) will be considered valid unless the Customer provides evidence to the contrary.

Colissimo for Europe.

Delivery charges depend on the weight of your package. The package weight cannot exceed 20 kg. This rate applies to deliveries within Zone A (Europe) only.

The recipient can track their package using the package number they receive by email or, failing that, through Customer Service.

Once the package has been prepared by us, it will be delivered within an estimated 72 hours, and the recipient will be notified by SMS and email of its availability. It must then be collected within 10 business days.

7.4. Upon delivery

You must check the condition of the delivered goods upon arrival of the package and before signing the delivery receipt. If the delivered items are damaged or missing, you must refuse the package and note this on the delivery slip.

RAMPAL LATOUR is responsible until the Product is delivered to the Customer. The Customer is reminded that they have three (3) days to notify the carrier of any damage or partial loss observed upon delivery.

7.5. Product Delivery Delay

It is specified that deliveries are made within a maximum of thirty (30) days. If delivery is not made within this timeframe, the Customer must formally request RAMPAL LATOUR to deliver within a reasonable period.

In this regard, the Customer may send an email to bel@rampal-latour.fr or a registered letter with acknowledgement of receipt to the following address: RAMPAL LATOUR – Customer Services – 201 Impasse Gaspard Monge – ZAC de la Crau – 13300 Salon de Provence.

If delivery is not made within this period, the Client may terminate the contract.

No later than fourteen (14) days from the termination of these Terms and Conditions, RAMPAL LATOUR will reimburse the Customer for the total amount paid for the Products, including taxes and delivery charges, using the same payment method used by the Customer to purchase the Products.

8. Right of withdrawal

The terms and conditions of the right of withdrawal are set out in the "withdrawal policy", which is available in Appendix 1 hereto.

9. Payment

9.1. Payment methods

For purchases of Products on the website rampal-latour.fr , the Customer may pay for their Products using the methods offered by RAMPAL LATOUR, namely:

- By bank card (secure payment and 3DS Secure). In the case of a single payment by credit card, the Customer's account will be debited as soon as the order for Products is placed on the Site.

- Via the secure PayPal payment system, whose terms and conditions are available at the following address: https://www.paypal.com/fr/webapps/mpp/ua/legalhub-full?locale.x=fr_FR

- Via Amazon Pay, the terms and conditions of which are available at the following address: https://pay.amazon.fr/help/201751590

9.2. Security

We have no access to your confidential banking details at any time.
Rampal Latour has chosen for payment security the online payment module offered either by PAYBOX or by HIPAY, based on the use of the SSL protocol which ensures the encrypted transmission of your personal information relating to the transaction.
Rampal Latour reserves the right to suspend or cancel any order and/or delivery in the event of non-payment by the Customer, payment incident and/or fraud in the use of the site or the payment method chosen by the Customer.

9.3. Transaction Control

As part of its order verification process, Rampal Latour may contact the Customer by any means to validate a transaction and may, if necessary, request any supporting documents deemed useful (relating to identity, address, and/or payment method). The Customer must provide the required documents within 15 business days of receiving the request from Rampal Latour.
The Client is informed that the delay, failure or refusal to provide the requested supporting documents will result in the cancellation of the order by Rampal Latour.
Upon receipt of the supporting documents and in the event of confirmation of the order by Rampal Latour, the time required for transmission of the documents requested by the Client will delay the delivery of the ordered Product(s) accordingly.

9.4. Late or refusal to pay

If the bank refuses to debit a card or other means of payment, the Customer must contact RAMPAL LATOUR Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money owed by the Client proves impossible, the order will be cancelled and the sale automatically terminated.

10. Evidence and archiving

Any contract concluded with the Client corresponding to an order of an amount exceeding 120 euros including VAT will be archived by RAMPAL LATOUR for a period of ten (10) years in accordance with Article L.213-1 of the Consumer Code.

RAMPAL LATOUR agrees to archive this information in order to track transactions and produce a copy of the contract at the Client's request.

In the event of a dispute, RAMPAL LATOUR will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

11. Transfer of ownership

Rampal Latour retains ownership of the delivered Products until full payment of the price.

These provisions do not preclude the transfer to the Customer, at the time of receipt by him or by a third party designated by him other than the carrier, of the risks of loss or damage to the Products subject to the retention of title as well as the risks of damage which they may cause.

12. Customer Service

You can contact customer service:
- by email via the contact form
- or by mail to the following address:
Rampal Latour Soap Factory
CUSTOMER SERVICE
Crau Business Park - 201 Impasse Gaspard Monge
13300 Salon de Provence

In these last two cases, Rampal Latour undertakes to provide a response within 2 working days (excluding postal delivery time).

13. Guarantees

The consumer has two (2) years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity that existed at the time of delivery. During this period, the consumer is only required to prove the existence of the lack of conformity, not the date on which it appeared (this period is twelve (12) months for second-hand goods).

The legal guarantee of conformity gives the consumer the right to the repair or replacement of the goods within thirty (30) days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six (6) month extension of the initial guarantee. If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two (2) years from the date of replacement.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:

1° The professional refuses to repair or replace the item;

2° The repair or replacement of the goods takes place after a period of thirty (30) days;

3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilization of the goods for the purpose of repair or replacement suspends the warranty which remained to run until delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two (2) years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

In the event of non-conformity or a hidden defect in the Product, the Customer must submit their complaint to Rampal Latour's customer service department. When returning a Product, the returned Product must be accompanied by all accessories and the purchase invoice, be perfectly protected, and sent by mail, at the Customer's own risk, to the address indicated below in the standard withdrawal form.

The exercise of these guarantees takes place at no cost to the Client, in accordance with Article L.217-11 of the Consumer Code, provided however that the latter is entitled to claim the benefit of these guarantees.

14. Responsibility

Unless otherwise provided by law of public order, RAMPAL LATOUR cannot be held liable for indirect damages caused by its actions or the Products marketed or for damages of any kind resulting from the impossibility of placing an order or the unavailability of an ordered Product.

RAMPAL LATOUR shall not be held liable in any way for non-performance or improper performance of contractual obligations attributable to the Client, in particular during the entry of their order.

RAMPAL LATOUR shall not be held liable, or considered to have failed to comply with these terms, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined below.

It is further specified that RAMPAL LATOUR does not control the websites that are directly or indirectly linked to the Site. Consequently, it disclaims all liability for the information published on them. Links to third-party websites are provided for informational purposes only, and no guarantee is given as to their content.

15. Force majeure

RAMPAL LATOUR cannot be held liable if the non-performance or delay in the performance of any of its obligations described in these Terms and Conditions arises from a case of force majeure.

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing his obligation. Furthermore, the parties acknowledge that the following events will automatically be considered as cases of force majeure as soon as they are reasonably beyond the control of RAMPAL LATOUR and despite the fact that they do not meet all the conditions established by case law: strikes (announced or not) affecting the performance, by RAMPAL LATOUR and/or its own suppliers, of their contractual obligations, non-performance of contract by RAMPAL LATOUR resulting from the actions of its suppliers (supplier delivery delays, etc.) or its carriers (delays, loss of goods, etc.), lockouts, adverse weather conditions (frost, storms, etc.) as well as any event independent of the will of RAMPAL LATOUR which makes it impossible or calls into question the financial balance existing on the date of the order.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations under the conditions set forth in Articles 1351 and 1351-1 of the Civil Code.

In this respect, RAMPAL LATOUR cannot be held liable, in particular in the event of computer hacking attacks, unavailability of materials, supplies, spare parts, personal equipment or other, interruption of electronic communication networks, as well as in the event of any circumstance or event beyond the control of RAMPAL LATOUR occurring after the conclusion of the CGV and preventing execution under normal conditions.

It is specified that, in such a situation, the Client cannot claim payment of any compensation and cannot take any legal action against RAMPAL LATOUR.

In the event of the occurrence of one of the aforementioned events, RAMPAL LATOUR will endeavor to inform the Client as soon as possible.

16. Personal Data

RAMPAL LATOUR collects personal data about its Clients on the Site, including through the use of cookies. Clients can disable cookies by following the instructions provided by their browser.

The data collected by RAMPAL LATOUR is used to process orders placed on the Site, manage the Customer's account, analyze orders and, if the Customer has expressly chosen this option, send them commercial prospecting mail, newsletters, promotional offers and/or information on special sales, unless the Customer no longer wishes to receive such communications from RAMPAL LATOUR.

Customer data is kept confidential by RAMPAL LATOUR for the purposes of the contract, its execution and in compliance with the law, for a period of 3 years from the end of the business relationship if you are a customer or from your last contact if you are not yet a customer.

Customers can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.

Data may be shared, in whole or in part, with RAMPAL LATOUR's service providers involved in the order process. For marketing purposes, RAMPAL LATOUR may transfer the names and contact details of its customers to its business partners, provided that the customers have expressly given their prior consent when registering on the Site.

RAMPAL LATOUR will specifically ask Clients if they wish their personal data to be disclosed. Clients may change their minds at any time by contacting RAMPAL LATOUR. RAMPAL LATOUR may also ask its Clients if they wish to receive marketing communications from its partners.

In accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ( General Data Protection Regulation, also known as GDPR ), RAMPAL LATOUR ensures the implementation of the rights of the persons concerned.

It is recalled that the Client whose personal data is processed benefits from the rights of access, rectification, updating, portability and erasure of information concerning him/her, as well as a right to restriction of processing in accordance with articles 49, 50, 51, 53 and 55 of the French Data Protection Act and the provisions of articles 15, 16, 17 and 18 of the European General Data Protection Regulation (GDPR).

In accordance with the provisions of Article 56 of the French Data Protection Act and Article 21 of the GDPR, the Client may also, for legitimate reasons, object to the processing of data concerning him or her, without giving a reason and without charge.

The Client can also define the fate of his data after his death and choose whether or not RAMPAL LATOUR communicates his data to a third party that the Client has previously designated.

The Customer can exercise these rights by sending an email to: bel@rampal-latour.fr or by sending a letter to Rampal Latour – CUSTOMER SERVICE – Zac de la Crau 201 impasse Gaspard Monge – 13300 SALON DE PROVENCE.

Finally, the Client may also lodge a complaint with the supervisory authorities and in particular with the CNIL ( https://www.cnil.fr/fr/plaintes ).

17. Amendment of these General Terms and Conditions of Sale

Rampal Latour reserves the right to modify the content or features of these General Terms and Conditions of Sale at any time. Each order implies acceptance of the General Terms and Conditions of Sale in their current version.

The applicable General Terms and Conditions of Sale are those in effect at the time of the order. Modifications to the General Terms and Conditions of Sale will not apply to Products already purchased.

18. Validity of the General Terms and Conditions

If one or more provisions of these General Terms and Conditions of Sale are held to be invalid or declared as such pursuant to a law, regulation or as a result of a final decision of a competent court, the other provisions shall remain in full force and effect.

Such a modification or decision does not in any way authorize Customers to disregard these General Terms and Conditions of Sale.

19. Intellectual Property

SARL Rampal Patou owns all intellectual and industrial property rights relating to the Rampal Latour websites and trademarks or holds the related usage rights.
Access to this Website does not grant you any rights to the intellectual property rights relating to the Site, which remain the exclusive property of SARL Rampal Patou.
The general structure of the Site, as well as the elements accessible on the Site, in particular in the form of texts, photographs, animated or non-animated images, icons, maps, sounds, videos, software, database, data and all other elements composing the Site are the exclusive property of SARL Rampal Patou.
You may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Site without the prior written authorization of SARL Rampal Patou. You are hereby informed that this prohibition applies in particular, but not exclusively, to practices such as scraping or the use of robots for the purpose of extracting or reproducing any element of the Site, including the Product offers presented therein, particularly for commercial purposes.
You are not authorized to frame or use framing techniques to enclose any trademark, logo, or other information (including images, text, layout, or form) of Rampal Latour without its prior express written consent. You are not authorized to use meta tags or any other "hidden text" using the name or trademarks of Rampal-Patou without the prior express written consent of Rampal Patou SARL.
Exploitation of all or part of the Site without prior authorization from SARL Rampal Patou, for any reason whatsoever, may be subject to any appropriate action, including an action for infringement.
Inserting hyperlinks to any part of the Site is prohibited without prior written authorization from SARL Rampal Patou.

Any representation or reproduction, in whole or in part, of the Site and its content, by any means whatsoever, without the prior express authorization of RAMPAL LATOUR, is prohibited and will constitute an infringement punishable under Articles L.335-2 et seq. and Articles L.713-1 et seq. of the Intellectual Property Code.

Acceptance of these Terms and Conditions constitutes recognition by the Client of RAMPAL LATOUR's intellectual property rights.

20. Jurisdiction and applicable law

These General Terms and Conditions of Sale and the relationship between the CLIENT and RAMPAL LATOUR are governed by French law.

In the event of a dispute, only the French courts will have jurisdiction.

However, prior to any legal action, the Client is invited to contact the RAMPAL LATOUR complaints department.

If no agreement is reached or if the Client justifies having previously attempted to resolve their dispute directly with RAMPAL LATOUR by means of a written complaint, an optional mediation procedure will then be offered, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement in the event of any conflict relating to this contract, including its validity.

To initiate this mediation, the Client can contact the RAMPAL LATOUR mediator: the online mediation service of the CMAP (Paris Mediation and Arbitration Centre), whose contact details are: CMAP (Consumer Mediation Service) - 39 avenue Franklin D. Roosevelt – 75008 Paris, and which can be contacted via this link: http://www.cmap.fr/

For the CMAP referral to be admissible, it must include: Your postal, email and telephone contact details as well as the full name and address of our company, a brief statement of the facts, and proof of prior steps taken.

In accordance with the rules applicable to mediation, it is recalled that a consumer dispute must first be submitted in writing to RAMPAL LATOUR Customer Service before any request for mediation with the CMAP.

The party wishing to initiate the mediation process must first inform the other party by registered letter with acknowledgment of receipt, specifying the elements of the dispute.

Since mediation is not mandatory, the Client or RAMPAL LATOUR may withdraw from the process at any time.

In the event that mediation fails or is not envisaged, the dispute which may have given rise to mediation will be referred to the competent jurisdiction designated above.

Appendix 1 – Withdrawal Policy

Principle of withdrawal

The Customer has the right to withdraw by returning or sending back the Product to RAMPAL LATOUR without giving any reason.

For this, the Product must be returned or sent back no later than fourteen (14) days after the communication of the decision to withdraw, unless RAMPAL LATOUR offers to collect the Product itself.

Right of withdrawal

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

If the Customer has ordered several Products in a single order resulting in multiple deliveries (or if a single Product is ordered and delivered in multiple lots or pieces), the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item, lot, or piece. In the case of an order for the regular delivery of goods over a specified period, this period expires on the day the first item is taken into possession.

The day the order is placed or the day the goods are received is not included in this period. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.

Notification of the right of withdrawal

To exercise his right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the Customer must notify his decision to withdraw by means of an unambiguous statement (for example, letter sent by post, fax or email) to: bel@rampal-latour.fr or 201 Impasse Gaspard Monge – 13300 Salon de Provence.

He can also use the form below:

WITHDRAWAL FORM

To: RAMPAL LATOUR

RAMPAL LATOUR's telephone number: 09.70.71.60.94

RAMPAL LATOUR fax number: 04.90.56.52.18

RAMPAL LATOUR's email address: bel@rampal-latour.fr

I hereby notify you of my withdrawal from the contract for the sale of the Product below:

Product Reference____________

Invoice No.: _________________

Purchase order number:__________

Ordered on [____________]/received on [________________]

- Payment method used:

- Name of the Client and, where applicable, of the recipient of the order:

- Customer's address:

- Delivery address :

- Client's signature (except in the case of transmission by email)

- Date

In order for the withdrawal period to be respected, the Customer must send their communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of retraction

In the event of withdrawal by the Customer, RAMPAL LATOUR undertakes to reimburse all sums paid, including delivery costs (with the exception of any additional costs arising from the Customer's choice of a delivery method other than the standard delivery method offered by RAMPAL LATOUR), without undue delay and at the latest 14 days from the day on which RAMPAL LATOUR was informed of the Customer's decision to withdraw. ( Article L.221-24 of the French Consumer Code)

Unless RAMPAL LATOUR offers to collect the Products itself, it may defer the refund until the Products are recovered or until the Customer has provided proof of shipment of the Products, whichever occurs first.

RAMPAL LATOUR will make the refund using the same payment method that the Customer used for the initial transaction, unless the Customer expressly agrees to use another payment method and provided that the refund will not incur any costs for the Customer.

Return procedures

The Customer must in any event, no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the goods to: 201 Impasse Gaspard Monge – 13300 Salon de Provence.

This deadline is deemed to have been met if the CLIENT returns the goods before the expiry of the fourteen (14) day period.

Return shipping costs

The Customer will be responsible for the direct costs of returning the item.

In the event that the weight of the Product prevents the Customer from returning the Product by Post, the Customer will have to bear the direct costs of returning the goods.

Condition of returned item

The Product must be returned according to RAMPAL LATOUR's instructions and must include all accessories delivered.

If applicable, promotional gifts sent with the order must also be returned.

The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product. In other words, the Customer may test the Product, but will be held liable if they perform any handling other than what is necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded for contracts listed in Articles L. 221-2 and L. 221-28 of the Consumer Code, particularly in the following cases:

Provision of services fully performed before the end of the withdrawal period and whose performance began after the consumer's express prior agreement and express waiver of their right of withdrawal;
- Supply of goods or services whose price depends on fluctuations in the financial market
- Supply of goods made to the CLIENT's specifications or clearly personalized
- Supply of goods liable to deteriorate or expire rapidly
- Supply of sealed audio or video recordings or software that have been unsealed after delivery
- Newspaper, periodical, magazine (except for subscription contracts)
- Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities if the offer specifies a date or period of performance
- Supply of goods which by their nature are inseparably mixed with other items
- Supply of sealed goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the CUSTOMER after DELIVERY
- the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the sales contract, whose delivery can only be made after 30 days and whose actual value depends on market fluctuations beyond the control of the SELLER
- Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
- Supply of digital content not supplied in a tangible manner if performance has begun with the consumer's prior express consent, who has also acknowledged that they will thereby lose their right of withdrawal
- contracts concluded during a public auction